Same-Day & Last-Minute Appointments
Same-day and last-minute appointments must be confirmed by calling or texting Kim @ (689)-241-6830 before booking online.
Although the online system may display availability, Kim may not be at the salon or in the area at the time of booking.
Appointments booked without prior confirmation may be canceled.
APPOINTMENT POLICIES
To maintain a consistent schedule, weekday appointments should be booked beginning at 9:00 AM or 9:30 AM.
Saturday appointments also begin at 9:00 AM.
Appointment gaps are not permitted. If a selected appointment creates a scheduling gap, you may be contacted to adjust your appointment time. Failure to accommodate the adjustment may result in cancellation.
TERMS & CONDITIONS
Appointment Retainer Fee
Effective Date: June 2026
By booking an appointment with Empress Hair Braiding Salon, you acknowledge that you have read, understood, and agreed to all salon policies, terms, and conditions.
A non-refundable $25 retainer fee is required to secure all appointments.
A $1.99 processing fee is added at checkout and is charged by the payment processor. This fee is not retained by Empress Hair Braiding Salon.
The $25 retainer fee will be applied toward the remaining balance due at your appointment.
Retainer fees reserve appointment time and compensate the salon for scheduling and administrative costs. Retainer fees are non-refundable under all circumstances.
Appointment Approval
The online booking system may automatically confirm appointments upon booking. However, Empress Hair Braiding Salon reserves the right to modify, reschedule, or cancel appointments that do not comply with salon scheduling policies.
Refund Policy
Due to the nature of professional hair services, all completed services and retainer fees are non-refundable.
If concerns arise regarding a service, clients must notify Empress Hair Braiding Salon within 48 hours of the appointment.
Client Responsibilities
✅Providing accurate contact information
✅Reviewing all service descriptions before booking
✅Selecting the correct service
✅Arriving on time
✅Following hair preparation instructions
✅Providing accurate contact information
Service Refusal
Empress Hair Braiding Salon reserves the right to refuse service to anyone for reasons including but not limited to:
✅Disrespectful behavior
✅Repeated policy violations
✅Excessive lateness
✅Failure to comply with salon requirements
✅Unsanitary hair or scalp conditions
✅Providing accurate contact information
Additional fees may apply if additional preparation is required.
Hair Preparation Requirements
Clients should arrive with:
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✅Clients should arrive with:
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✅Clean hair
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✅Dry hair
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✅Fully detangled hair
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Preparation for Service
Service Restrictions
At this time:
Female clients only
No children under 10 years old
No mobile services
No braid takedown services
No touch-up services
No-Shows
Failure to arrive for a scheduled appointment without notice will be considered a no-show.
No-Show Policy
We value your time and the hard work of our stylists. At Empress Hair Braiding Salon, no-shows are taken very seriously. Clients who fail to arrive for their scheduled appointment without prior notice will forfeit their retainer fee and will be unable to book future luxury experiences online. We appreciate your understanding in helping us maintain an elite level of service for all our guests.